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GENERAL QUESTIONS

 

HOW DO I CONTACT MJJ?

Link up on 0330 124 3591,  9am-5pm, Monday-Friday.

Drop us an email at: info@mjjwatches.com.

Or slide into our DMs on Instagram, Facebook, or Twitter.

 

WHAT ARE YOUR HOURS OF BUSINESS?

Our office hours are Monday - Friday, 09.00-17.30.

But you can always drop us an email or message outside of office hours and we’ll try get back to you ASAP.

For international enquiries please be aware we’re in the London time zone (GMT). So there may be a delay in response.

  

 

 

DELIVERY, WARRANTY & RETURNS

 

HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?

This’ll vary depending on which jaw dropping item you’ve chosen.

If you’ve picked one of the beauts we have in stock, it should be with you within 3 working days from the time of payment.

But if you’re after something a bit spicier and have chosen a rare find that we don’t currently have in stock, this may take a bit longer.

Any customisations will also take time. But we’ll keep you informed of the progress and time scale every step of the way.

DOES MJJ PROVIDE A WARRANTY?

 

 

WHAT’S THE REFUND POLICY?

Check out our Shipping & Refunds page for all questions and matters on these. We’ve laid out a full in-depth section to try make your life a little easier.

 

WHAT SHOULD I DO IF MY ITEM IS FAULTY?

Give us a call and we’ll help you out straight away.

WHAT HAPPENS IF I BREAK OR DAMAGE MY ITEM?

MJJ will repair any product where possible. This’ll be carried out either by our specialists or the original manufacturers, depending on your warranty and preference.

 

 

 MONEY BACK GUARANTEE

 

 

 PAYMENT & VAT

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Bank transfers & all major credit and debit cards.

DO YOU TAKE PART-EXCHANGES?

Yep! Your watch or jewellery item will be assessed and valued by our specialists on an individual basis.

DO YOU OFFER FINANCE?

Yeah we do.

Give us a call or drop us a message because a member of our team will need to help you with this.

Finance is only available to residents of the U.K. over the age of 18 and is subject to credit rating.

CAN I RECLAIM VAT IF I’M FROM OUTSIDE OF THE EU?

VAT can be reclaimed from purchases of new products that are VAT inclusive. You can’t reclaim VAT on our Pre-owned products.

 

 MARKETING & PROMOS

DO YOU GIVE AWAY PRODUCTS IN RETURN FOR PROMOTION?

Nope.

 

 

 

 

WATCHES

 

ARE THE WATCHES AUTHENTIC?

Yep, every watch we sell has been tested and validated by our specialists. For extra peace of mind, we also provide a 2 year warranty certificate on all sales, no matter how vintage!

 

ARE THE WATCHES NEW?

We sell both new and pre owned watches, in most cases the pre-owned watches have never been worn and come in factory seals with manufacturers guarantee.

 

 

CAN MJJ CUSTOMISE MY WATCH?

We’d fucking love to! There’s nothing we love more than a bit of customisation. And there’s no end to what we can customise for you.

If you need some inspiration, check out our blog Customising a high end watch: Different customisation options available.

If you’re ready to go, or just want some more tailored advice, give us a call or drop us a message.

 

THE WATCH I’M AFTER ISN’T ON THE SITE

No problem, contact our sales team and they can assist you with any watch however arduous the task.

 

WILL MY WATCH COME WITH THE ORIGINAL MANUFACTURER’S BOX AND PAPERS?

This'll depend on the watch you’ve chosen and will be stated in the product listing.

All new watches come with the original papers and box. But with vintage or rare watches, this isn’t always possible. It’ll depend on if we’ve received the box and papers from the previous owner.

 

HOW OFTEN SHOULD I GET MY WATCH SERVICED?

You can never service a watch too much. Some people have their watch serviced every year.

We’d say at least every 3-5 years. But a lot can happen in that amount of time. So if you think something’s up with your watch or it doesn’t seem quite right, get it checked. For more on this, check out our blog here.

If you wanna book your watch in for a spruce up, give us a call or drop us a message.

 

HOW SHOULD I STORE MY WATCH?

In a WOLF Winder!

Doesn’t matter if you're taking it off for a night or a fortnight, we always recommend keeping your watch in a watch winder. And the only watch winders we recommend are WOLF winders.

Click here to read MJJ’s Guide to Watch Winders.

 

ARE PRE-OWNED WATCHES WORTH LESS?

Not always. It’ll depend on the model and the condition of the watch.

But buying a watch isn’t always about money. A lot of high end watches take on sentimental value and are even passed down as family heirlooms. Plus, some of the most expensive watches on the market are vintage. A lot of collectors prefer a watch that has its own history.

If you’re trying to decide between Pre-owned and New, check out our blog post Pros and Cons of Buying a New VS. Pre-Owned Watch.

 

WHICH WATCH SHOULD I BUY?

Watches are incredible machines. Choosing the right one can have an impact on your life that you didn’t expect.

Check out our blog posts How The Correct Watch Can Optimise Your Life and Finding The Perfect watch For You.

Or drop us a call or message for some tailored advice.

 

WHAT DOES IT MEAN WHEN A WATCH IS UNWORN?

An unworn watch hasn’t been used. Loads of vintage watches are unworn. The most common reason is people buying watches as investment pieces.

 

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