FREQUENTLY ASKED QUESTIONS

Below you'll find answers to questions we get asked most often. If the answer you are looking for isn't here, please don't hesitate to contact us.

GENERAL

We are able to ship to all of Europe, America and Asia. Please note that shipment to countries outside of the UK may incurr duties and import tax charges. It is your responsibility to check with your local authority whether to expect any additional charges and calculate how much these may be. MJJ Exclusive is not liable to pay for any additional duty or tax charges.

Products that are in-stock are dispatched same day when possible. Products that require customisation or bespoke changes can take longer. Please refer to the product pages for more accurate information relating to delivery times.

Once your product has been dispatched, you will recieve your tracking information by email. Please use this information to track the progress of your delivery.

Yes, rest assured, all our shipments are fully insured until they are delivered to you. Please check your parcel before signing receipt to ensure all the seals are intact and show no signs of tamper. If you suspect any signs of tampering you must refuse delivery from the courier and report it to us immediately.

Bespoke and customised products are not elligle to be returned for a refund.

For in-stock products that are not customised, you are entitled to a 14 day free returns period. It is your responsibility to ensure safe return of the goods, good must not have been opened otherwise a return may not be authorised.

We accept most major visa and credit cards, as well as PayPal, Apple Pay and Google Pay. Please refer to the bottom to see icons of all currently accepted payment methods.

WATCHES

No, we do not sell standard watches. We specialise in customisation and bespoke private commissions on behalf of our clients.

Yes, we will only work on authentic products. If we find to have been provided with any watches for customisation that we believe to be stolen, lost, counterfeit, we may dispose of the items at our sole discretion.

MJJ Exclusive is an independent brand. This customisation was created as a private commission and not in affiliation with any original watch manufacturers, unless explicitly stated otherwise.

Any new watches will typically come with at least a 2+ year warranty. When we customise a watch, it may no longer be serviceable by the original manufacturer. MJJ Exclusive will replace the warranty and match the length of the original warranty prior to customisation.

This ranges a lot depending on the level of customisation. Blackout DLC coating process can be completed in as little as 2-3 weeks, whereas our diamond upgrade service can take 6-8 weeks or more depending on the complexity of the commission.

JEWELLERY

The diamonds we use on all of our diamond products as standard are VS+ , ensuring perfect flow of light. We also use G+ colour stones to ensure our diamonds all shine bright and consistent.

All MJJ EXCLUSIVE products and services are accompanied by 5 year international warranty, providing absolute peace of mind and reassurance of quality.

Delivery time depends on the complexity of the commission, but typically most bespoke jewellery pieces are created, quality tested and delivered in 4-6.

SAFES

Each safe is custom made and built to order. This allows you to customise almost every element to your own personal taste. Typical delivery takes 8-12 weeks once ordered.

The Eurograde system is a industry leading security numbering system applied to high-security safes designed specifically to provide the perfect solution for homeowners and businesses that need to safely store cash and valuables.

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You must select a cash rating that is in excess of the amount of cash and valuables you need to protect. Valuables can be 10x the value of cash. If storing cash and valuables, you must ensure the blend of the two does not exceed the cash rating.

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