Frequently Asked Questions

Below, you'll find answers to the questions we’re asked most often. If the answer you’re looking for isn't here, please don't hesitate to contact us.

General

We use SI-VS+ graded, G+ coloured diamonds, as standard. Ensuring our diamonds consistently shine with a bright brilliance.

Diamonds above 0.20ct are typically all certified by the world’s most reputable grading body - GIA (Gemological Institute of America). Diamonds used for flooded pavé are recognised as melee diamonds are sorted on such a large scale that it becomes impossible to grade each individual stone however all diamonds below the 0.2ct weight will still be inspected and sorted by qualified and fully trained gemologists.

Gold in its purest form is too soft to be used in fine jewellery, but when mixed with other metals it increases its durability, and also allows you to create colours like rose gold and white gold.

Often abbreviated to ‘ct’, or sometimes seen as ‘K’ . The ‘carat’ of a metal represents the amount of pure gold, with 9ct being 37.5% and 18ct being 75% pure gold.

Our iconic Black Gold is White Gold treated with rhodium, which is a member of the platinum group of metals and is It is harder than gold and is highly durable.

Shipping

We mainly ship to Europe, America and Asia.

Shipment to countries outside of the UK may incur duties and local tax. You should check your local government policy before shipping so that you are aware of what these may be. MJJ Exclusive is not liable to confirm or pay for any additional duty or tax charges.

Stocked products are dispatched the same-day when possible. Custom or bespoke products can take longer. Please refer to the product pages for more accurate information relating to shipping times.

Yes. Rest assured, all our shipments are fully insured until they’re delivered to you. Please check your parcel before signing receipt to ensure all the seals are intact and show no signs of tamper. If you suspect any signs of tampering, refuse delivery from the courier and report this to us immediately.

Returns and exchanges

Bespoke and custom products are generally not eligible for a refund.

We offer a 14 day free return period for in-stock products that aren’t customised and have not been worn/used. Products must be returned in the same condition as received. Return of the products is the responsibility of the buyer.

Please contact our customer service who will happily assist with your return.

Payments

We accept most major visa and credit cards, as well as PayPal, Apple Pay and Google Pay. Please refer to the website footer (scroll to the bottom of the site) to see icons of all currently accepted payment methods.

Through our partner Klarna, we are able to offer various payment arrangements depending on the value of the item and your eligibility.

Warranty

Yes. All MJJ Exclusive Jewellery pieces are covered by a 5-year international warranty. Providing you with absolute peace of mind and reassurance of quality.

Each product comes with an MJJ Exclusive warranty certificate with the date of your warranty. Alternatively, please contact our customer services who will be happy to assist you.